Xavier van Leeuwe

This is a newsletter of what I thought interesting in data, customer experience and news. I work at tmg.nl. See more or subscribe at www.changemediaforgood.com.

Previous issues

What Smart Speakers Can Mean For News - Issue #81

#81 Jan 17, 2019

Let's Make 2019 More Human-Centric - Issue #80

#80 Jan 5, 2019

Amazon: The New Advertising Platform - Issue #79

#79 Sep 15, 2017

#78

Sep 8, 2017

What Users Of De Correspondent Say - Issue #78
#77

Sep 1, 2017

Effective Ways To Reduce Churn - Issue #77
#76

Aug 25, 2017

Are You Really Improving On Soft Topics Like Culture? - Issue #76 – Great video on driving better employee experience at Adidas. And opening with a good question. Why do
#75

Aug 18, 2017

Top 10 Podcasts on Data - Issue #75
#74

Aug 11, 2017

When Machine Learning Becomes AI - Issue #74 – We are at the peak of the machine learning hype, according to Gartner. Making sense of it all is hard
#73

Aug 4, 2017

Do Not Forget The Simple Stuff - Issue #73
#72

Jul 28, 2017

Attracting talent with work-life balance - Issue #72
#71

Jul 21, 2017

Don’t Neglect Operational Experience - Issue #71
#70

Jul 14, 2017

Would You Do Your Job For Free? Issue #70
#69

Jul 7, 2017

Do It Yourself Data - Issue #69 – Eclectic week with a new article from me about anayltics in pricing, an example of how to let readers
#68

Jun 30, 2017

Artificial Intelligence Shapes Our Future Workforce - Issue No. 68 – A bit of a long newsletter, but I want to tell you a story. About a Japanese school boy who became an
#67

Jun 23, 2017

Build Great Teams With ... Coffee Breaks - Issue No. 67 – This week an introduction to `sociometrics`, how to collect data on human interactions and make sense
#66

Jun 16, 2017

How Ballet Dancers Can Be Convinced To Listen To The Customer - Issue No. 66 – Two weeks ago we had a discussion at NRC. A creative colleague objected to the word "customer". "We h
#65

Jun 9, 2017

How Employee Experience Fuels A Better Customer Experience - Issue No. 65 – I cowrote a new blog on how we better understand the employee experience at NRC. And I added a brand
#64

Jun 2, 2017

From zero to 50 million bike shares in no time - No. 64 – Designer bags sold on a chat app, a chemical company acquiring a game developer and from zero to 50 m
#63

May 26, 2017

Android Pay's Slow Expansion - No. 63
#62

May 18, 2017

Live: This Chinese Payments Platform Is Changing Everything – I am in China visiting tech giants like JD.com, Tencent and Alibaba with an inspiring group of entrep
#61

May 12, 2017

Self-driving cars: "There was a time people didn’t trust elevators without operators" – AI. I here it everywhere. This must be the new hype. Two articles that let you dive deeper and my own
#60

Apr 21, 2017

Media Company Axel Springer Takes A Stake In Uber - Issue No. 60
#59

Apr 14, 2017

Of Course. Employee Experience - Issue No. 59
#58

Apr 7, 2017

Apparantly Readers, Not Editors, Know What Readers Want - No. 58
#57

Mar 31, 2017

Increase Retention Rates Significantly - No. 57
#56

Mar 3, 2017

How Caring Can Improve Your Business - Issue No. 56
#55

Feb 24, 2017

How The Economist turns social visitors into subscribers / No. 55
#54

Feb 10, 2017

A New R&D Lab in Media
#53

Feb 3, 2017

Punch Through The Big Data Hype
#52

Jan 27, 2017

Why Time Management Could Also Be Ruining Our Lives
#51

Jan 20, 2017

The Bright Future Of Print
#50

Jan 13, 2017

If You Can’t Empathize with Your Employees, You’d Better Learn To
#49

Dec 30, 2016

How Many People Really Get Their News From Facebook? – Not as many as you think. In the last week of the year three articles that cover some of the big tren
#48

Dec 23, 2016

How Reporters Can Write On Their Mobile
#47

Dec 16, 2016

The Future Of Trusted Media: Youtube And Google
#46

Dec 9, 2016

My Promise To New Team Members
#45

Dec 2, 2016

Xavier: Cracking the code of quality news - No. 45 – So many articles about audience metrics and so little time. Therefore this week I made an overview of
#44

Nov 25, 2016

Stop hunting for customers and start building relationships - No. 44
#43

Nov 18, 2016

Xavier's Newsletter - Issue No. 43
#42

Nov 11, 2016

Xavier's Newsletter - Issue No. 42
#41

Nov 4, 2016

Xavier´s Newsletter - Issue No. 41
#40

Oct 28, 2016

Xavier's Newsletter - Issue No. 40
#39

Oct 14, 2016

Xavier's Newsletter - Issue No. 39 – I was in Atlanta at this great Mather symposium last week and met some fantastic innovators like Sara
#38

Oct 7, 2016

Xavier's Newsletter - Issue No. 38
#37

Sep 30, 2016

Xavier´s Newsletter - Issue No. 37
#36

Sep 23, 2016

Xavier's Newsletter - Issue No. 36
#35

Sep 9, 2016

Xavier's Newsletter - No. 35
#34

Sep 2, 2016

Xavier´s Newsletter - Issue No. 34
#33

Aug 19, 2016

Xavier's Newsletter - Issue No. 33 – This week a focus on some great customer experience learnings.
#32

Aug 12, 2016

Xavier's Newsletter - Issue No. 32
#31

Aug 5, 2016

Xavier´s Newsletter- Issue No. 31 – Some special attention for data in journalism this week.
#30

Jul 29, 2016

Xavier´s Newsletter - Issue No. 30 – I know it is time to be at the beach or in the mountains but some of us are still working :-) We are
#29

Jul 22, 2016

Xavier's Newsletter - Issue No. 29
#28

Jul 15, 2016

Xavier's Newsletter - Issue No. 28
#27

Jul 8, 2016

Culture Eats Technology For Breakfast - Xavier No. 27
#26

Jul 1, 2016

Xavier's Newsletter - No. 26 - No Subscriptions, No Future
#25

Jun 24, 2016

Xavier's Newsletter No. 25 - Change Media For Good – Hi again! We´re a group of 500 in this newsletter and growing. Thank you for taking the time to read
#24

Jun 17, 2016

Xavier´s Newsletter - Issue No. 24
#23

Jun 10, 2016

Xavier's Newsletter - Issue No. 23
#22

Jun 3, 2016

Xavier's Newsletter No. 22 - Using The Wisdom of Your Readers – A great report this week on the state of the internet. Also some articles on engaging with your custo
#21

May 27, 2016

Xavier's Newsletter No. 21 - Letting Go Of My Expectations Brings Real Cooperation – A personal note this week on how I am transforming my view on myself. And how - sometimes - that posi
#20

May 20, 2016

Xavier´s Newsletter No. 20 – Hi! I'm back from some time off and have some really great stuff lined up for you today.
#19

Apr 22, 2016

Xavier's Newsletter - No. 19 – I selected the very best from over 160 articles. I will be away for two weeks. See you in May!
#18

Apr 15, 2016

Xavier's Newsletter No. 18 – Yeah! Friday again. Have a good one.
#17

Apr 8, 2016

Xavier's Shorter Newsletter - No. 17 – Thank you Wouter van Noort for handing me the article on Platform Revolution. I highly recommend Wout
#16

Apr 1, 2016

Xavier's Newsletter No. 16. Happy Customer More Important Than Revenue 💰 – Lots of new stuff I've been reading this week on customer experience, data, ad blocking and distribut
#15

Mar 25, 2016

Xavier's Newsletter - 7 Lessons From Instant Articles and Why Women Are Becoming Chief Data Officers – I interviewed Ward Wijndelts of Mindshakes and Lara Ankersmit of NOS on their first experiences with
#14

Mar 18, 2016

Xavier's Newsletter - We're hiring 💕 – First of all, I am proud to say we're hiring a customer succes manager at NRC. Please spread the word
#13

Mar 11, 2016

Xavier's Newsletter - No. 13 – Hi! This week I look at the opportunities of distributed platforms like Google AMP for advertisers.
#12

Mar 4, 2016

Xavier's Newsletter - No. 12 – It´s another great day for fresh and insightful articles on data and customer experience. Plus below,
#11

Feb 26, 2016

Xavier's Newsletter - Issue No 11 - I´ve Seen The Future Of Media, And It’s In China – Hi, thank you for filling out my survey last week. A vast majority of you wanted a weekly newsletter
#10

Feb 19, 2016

Xavier's Newsletter - No. 10: Media behaviour of new generations – This week I want to understand how you experience this newsletter. Is the frequency right? Are the su
#9

Feb 12, 2016

Xavier's Newsletter - No. 9 - Strategies Against Ad Blockers – Ad blocking is triggering more and more answers from publishers. I pulled some ideas together for you
#8

Feb 5, 2016

Xavier's Newsletter- Issue No. 8 – Today some insights on data - how to predict which sales rep you should hire - and on customer experi
#7

Jan 29, 2016

Xavier's Newsletter - No. 7 – Hey it's Friday morning and here's the latest on Facebook, plus a look on the impact of online tech i
#6

Jan 22, 2016

Xavier 's Newsletter - No. 6 – This week an emphasis on data and customer experience.
#5

Jan 15, 2016

Xavier's Newsletter - No. 5 – It´s Friday again. This week both great articles the links and my own piece on ethics in data collect
#4

Jan 8, 2016

Xavier´s Newsletter - Issue No. 4 – It´s Friday. Again some great, great articles in the links for you. Have an awesome week!
#3

Jan 1, 2016

Xavier's Newsletter No. 3 – Happy new year to you all!
#2

Dec 25, 2015

Xavier's Newsletter: No. 2 – I feel we know each other well enough to send you this newsletter. But please feel free to unsubscrib
#1

Dec 18, 2015

Xavier´s Newsletter: No. 1 – Oops, I might have forgotten to ask permission to send you my newsletter. I added you to this list be