Xavier van Leeuwe

This is a newsletter of what I thought interesting in data, customer experience and news. I work at tmg.nl. See more or subscribe at www.changemediaforgood.com.

Previous issues

Making Money From Podcasts - Issue #84

#84 Feb 15, 2019

Beyond the digital frontier - Issue #83

#83 Feb 2, 2019

Robots That Improve Customer Experience - Issue #82

#82 Jan 26, 2019

#81

Jan 17, 2019

What Smart Speakers Can Mean For News - Issue #81 – Smart speakers are becoming mainstream. Is this a real breakthrough we (publishers) should jump onto?
#80

Jan 5, 2019

Let's Make 2019 More Human-Centric - Issue #80 – Hi everyone! Let's get this year started with a human-centric newsletter, putting those robotic AI tr
#79

Sep 15, 2017

Amazon: The New Advertising Platform - Issue #79
#78

Sep 8, 2017

What Users Of De Correspondent Say - Issue #78
#77

Sep 1, 2017

Effective Ways To Reduce Churn - Issue #77
#76

Aug 25, 2017

Are You Really Improving On Soft Topics Like Culture? - Issue #76 – Great video on driving better employee experience at Adidas. And opening with a good question. Why do
#75

Aug 18, 2017

Top 10 Podcasts on Data - Issue #75
#74

Aug 11, 2017

When Machine Learning Becomes AI - Issue #74 – We are at the peak of the machine learning hype, according to Gartner. Making sense of it all is hard
#73

Aug 4, 2017

Do Not Forget The Simple Stuff - Issue #73
#72

Jul 28, 2017

Attracting talent with work-life balance - Issue #72
#71

Jul 21, 2017

Don’t Neglect Operational Experience - Issue #71
#70

Jul 14, 2017

Would You Do Your Job For Free? Issue #70
#69

Jul 7, 2017

Do It Yourself Data - Issue #69 – Eclectic week with a new article from me about anayltics in pricing, an example of how to let readers
#68

Jun 30, 2017

Artificial Intelligence Shapes Our Future Workforce - Issue No. 68 – A bit of a long newsletter, but I want to tell you a story. About a Japanese school boy who became an
#67

Jun 23, 2017

Build Great Teams With ... Coffee Breaks - Issue No. 67 – This week an introduction to `sociometrics`, how to collect data on human interactions and make sense
#66

Jun 16, 2017

How Ballet Dancers Can Be Convinced To Listen To The Customer - Issue No. 66 – Two weeks ago we had a discussion at NRC. A creative colleague objected to the word "customer". "We h
#65

Jun 9, 2017

How Employee Experience Fuels A Better Customer Experience - Issue No. 65 – I cowrote a new blog on how we better understand the employee experience at NRC. And I added a brand

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