Aug 25, 2017

Are You Really Improving On Soft Topics Like Culture? - Issue #76

By Xavier van Leeuwe • Issue #76 • View online

Great video on driving better employee experience at Adidas. And opening with a good question. Why do we use sophisticated methods to understand what customers want, but not what our employees want? A great consumer experience can only be delivered with a great employee experience, says Stefan Hierl, Director of People Analytics at Adidas - yes People Analytics.

It really makes a difference if people want to work for you, he says. In the video (20 minutes) you will learn how adidas is listening and responding to employees as part of a more human conversation.

Adidas is doing away with tired mass emails and forms by setting up short 5 minute pulse check-ins, triggered feedback based on the employee journeys, and smart analysis of open-text feedback.

By measuring soft topics like culture, Adidas learns if they are improving or not.

Also very practicle advice. Do not ask your employees questions if you are not willing to act on it. So take the notorious compensation question. If your employees say that they want more money but you cannot afford it, why ask them in the first place?

Beyond the Survey: Human Feedback at adidas

In Dutch: the predictable human

Leuke serie over AI - en begrijpelijk gemaakt - van de Nederlandse tv. Als het gedrag van mensen voorspelbaar is, is het dan ook te beïnvloeden? Zonder dat we het doorhebben houden bedrijven en overheden veel informatie over ons bij. Zo weet de verzekeraar wanneer jij gaat opzeggen of de belastingdienst wanneer je fraude pleegt. En binnenkort ook wat jij stemt.

www.eenvandaag.nl • Share

Thanks for sharing Matthijs van de Peppel and Madison at Qualtrics.

Indonesia’s Uber rival Go-Jek raises $1.2 billion led by Tencent

Another unicorn! Go-Jek, the motorbike on-demand startup that is battling Uber and Grab in Indonesia, has closed a new round of $1.2 billion led by Chinese internet giant Tencent. It is valuated at 3 billion dollars. It has 250,000 motorcycle drivers to bring you places and you can order groceries or a house cleaner too!

techcrunch.com • Share

Debunking the debunkers

What I am reading on Crete this summer. James Ball examines fake news and its corrosive impact on western democracy. The good thing he offers solutions at the enemy of the book for politicians, journalists and readers to “combat bullshit”.

www.theguardian.com • Share

Reading at the pool

More than 600 global brands still feed the fake news ecosystem

Apparently advertisers do not care where their ads show up, or so says Frederic Filloux in his new Monday Note on the funding of fake news.

mondaynote.com • Share

Google Tests Subscription Tool

Finally Facebook and Google understand what news publishers have been saying for years! An ad model alone does not sustain journalism. You need paid content. Now Google is developing new tools designed to boost subscriptions for news publishers. It follows a similar olive branch from Facebook Inc. to an industry that has seen the digital behemoths take over the online advertising market.

www.bloomberg.com • Share

Did you enjoy this issue?

By Xavier van Leeuwe

I transform businesses by forging high performance teams. I connect the world of suits to the creative world of sneakers, pioneering digital renovations that prosperously produced tens of millions in bottom line increases.

Heading an eight figure operation, I love to pass on beauty. I now nourish independent journalism with sound financials. I start by enhancing leadership at the top, producing more leaders in those teams so we become an organization of giants. This positive flywheel of high performance teams lasts for years. I am proud of having mentored hundreds of individuals on the path to reach their full potential, passing on hard-earned learnings in my own life. Personal attention creates a work environment that enables everyone to participate and thrive. This reduces inequalities, my favorite sustainable development goal.

I have a bias towards action and am driven to discover deeper principles, map new territories and pioneer new ways of working. I have piloted a multitude of projects in sales, data, customer experience, agile teams, service design and lean processes. I enjoy guiding teams in the hundreds in these domains.

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