Sociometrics. Never heard of them before. In this case it is a little card people are wearing around their neck. It measures body language, how often people meet. And it turns out that the best predictor of good performance is a team’s energy and engagement outside formal meetings. There is a case where the coffee break is scheduled so that everyone on a team took a break at the same time. That would allow people more time to socialize with their teammates, away from their workstations. It worked. The manager forecasts 15 million dollars in yearly productivity increase thanks to better communication between coworkers.
Is The Economist left- or right-wing? Why are The Economist’s writers anonymous? Why does The Economist call itself a newspaper? Readers have a lot of questions and The Economist is using Medium to help answer them. The magazine’s social media team launched Inside The Economist, a blog created to offer readers a behind-the-scenes look at its writing, reporting and production processes. I particularly like the Correspondents´Notebooks, where journalists are looking for cooperation with readers. Transparant and horizontal. Great stuff.
Talking of important roles. How about sales. Engineers may think they can sell their product like no one else. But read this article and you know why you want a proper head of sales. Someone you can trust to run the function on their own, not just a junior proxy with the engineer or founder as de facto lead. The right sales lead will intuitively understand how to build out a sales team and process without your getting into the weeds and diverting your precious time into this unknown arena.
This newsletter is about passing on what I found compelling on customer experience, employee engagement or data. I wrote The Relationship Economy. My second book Mensenwerk is due April 2020. I work at mediahuis.nl. See more or subscribe at www.changemediaforgood.com.