Don’t Neglect Operational Experience - Issue #71

Don’t Neglect Operational Experience - Issue #71
By Xavier van Leeuwe • Issue #71 • View online

Redesign Secrets of Booking.com
Alibaba's Supermarket Of The Future
OMG watch this video and see the future of supermarkets, combining online and offline (O2O). Ton of product info through bar code scanning and recommendations of other products. Delivery of fresh food within 30 minutes in a 1,5 mile range. This store is Alibaba powered. Of course.
Take a tour of this digitalized supermarket (just ignore the happy PR voice)
Take a tour of this digitalized supermarket (just ignore the happy PR voice)
Thanks for sharing @SanderPrinsen and @nalden.
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Xavier van Leeuwe

This is a weekly newsletter of what I thought interesting in data, customer experience and news. I work at nrc.nl. See more or subscribe at www.changemediaforgood.com.

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