Because employees talk to your customers. Because they design the products and the processes, their experience is the very first thing you should fix. They have to be empowerred with freedom of decision making and enriched with data driven insights (read my article below).
When it comes to designing employee experience, this article argues, it should answer these questions from each employee’s perspective:
What’s in it for me?
Why should I care?
Why should I believe?
I am not there yet but I want to develop employee personas, do Voice of Employee surveys, to help me understand the needs of employees. The employee journey. That is what is next.