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Robots That Improve Customer Experience - Issue #82

Robots That Improve Customer Experience - Issue #82
By Xavier van Leeuwe • Issue #82 • View online

Amadeus achieves 70% deflection of traditional channels to automatic services with AgentBot
Amadeus achieves 70% deflection of traditional channels to automatic services with AgentBot
That’s it from me for this week. Have a great one!
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Xavier van Leeuwe

This newsletter is about passing on what I found compelling on customer experience, employee engagement or data. I wrote The Relationship Economy. My second book Mensenwerk is due April 2020. I work at mediahuis.nl. See more or subscribe at www.changemediaforgood.com.

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