Coaching is a critical job for any manager who wants to improve her team’s performance. Research shows that training alone can improve performance by 22%, while training accompanied by coaching (that is, collaborative problem solving, feedback, and evaluation) can improve performance by 88% (!).
So what are time-constrained leaders to do? You can use staff meetings the way a sports coach uses practice time: to run new plays and build new, better habits. The time devoted to coaching during staff meetings can also propel team members to encourage each other “off the court.”