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Xavier's Newsletter - Issue No. 33

This week a focus on some great customer experience learnings.
Xavier's Newsletter - Issue No. 33
By Xavier van Leeuwe • Issue #33 • View online
This week a focus on some great customer experience learnings.

When CEO Says No to CX
Design Thinking At New York Times Creates Better Customer Experience
Designing Better Forms
Quip And Slack To Let Members Interact
My Own Take On Changing Company Culture
How to plan for individual users’ needs and stresses
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Xavier van Leeuwe

This newsletter is about passing on what I found compelling on customer experience, employee engagement or data. I wrote The Relationship Economy. My second book Mensenwerk is due April 2020. I work at mediahuis.nl. See more or subscribe at www.changemediaforgood.com.

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