Governments - both national and local - also embrace data technology to improve the ‘citizen experience’. They can create frictionless transactions, improve governmental performance and bring data-driven decisions to frontline employees, as Bart-Luc Oldehanter
pointed out to me.
The best example of a smart government might be that of Estonia
, named the decade’s best e-Government by the United Nations. Every interaction with, and within, the Estonian government happens digitally and Estonians have complete control over their own data. In addition parliament is going paperless, laws are signed electronically and businesses operate completely electronically; paying your taxes is supposedly radically simplified because all services are interlinked.
In The Netherlands the national government aims to work completely digital by 2017, from getting in touch with the government to paying taxes.
The Dubai Authorities are working hard on transforming their government into a smart government. Check out this presentation from Dubai
. They see mobile as the main delivery channel and created a government app store (seriously) with a multitude of services.