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Xavier 's Newsletter - No. 6

This week an emphasis on data and customer experience.
Xavier 's Newsletter - No. 6
By Xavier van Leeuwe • Issue #6 • View online
This week an emphasis on data and customer experience.

Doing Less With More
Buying Physical Books Makes Your Kids Smarter
Applause: The Big Data Of The Ancient World
Why We Are (Not) Willing To Share Personal Information
Babyphone Hacked
Talking about circumstances in your life. There is an awful case of invasion of privacy when a stranger hacked into baby monitor and talked to the child. The couple also noted that the night-vision lens was being controlled to follow their movements. Too much data… link

Effects of Mobile On Development
Long and data-rich World Bank report on the effects of mobile and digital on development and the broader economy. Download here.
Customer Experience
The “Other Side” Is Not Dumb
Facebook Messenger For Customer Service
FT Stresses Importance Of Page Load Time
Trust In Media Rises, But Not In Journalists
Six Payments Trends That Will Define 2016
VC Money In Subscription Service KidsPass
Paywalls And Newspaper Bosses
Learnings On Forbes Ad Block Test
Growth in Tech
Uber’s Losses Grow, But So Do Its Profit Projections
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Xavier van Leeuwe

This newsletter is about passing on what I found compelling on customer experience, employee engagement or data. I wrote The Relationship Economy. My second book Mensenwerk is due April 2020. I work at See more or subscribe at

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